Privacy Policy

1. Introduction & Data Controller

At Quill & Co Ltd (registered under Company No. 12948211), we treat your personal data with the absolute highest standards of discretion. This policy outlines how we handle personal details gathered through our website in accordance with the UK GDPR and the Data Protection Act (DPA) 2018. For any data protection inquiries, please contact our designated supervisor at [email protected].

2. Data We Collect

We process the following types of information when you interact with our forms:

Directly Provided Data: Full name, phone number, email address, property layout descriptions, and custom cleaning checklists.
Automatically Collected Data: IP address, location estimates, browser settings, and page views gathered via essential and optional analytical cookies.

3. Purposes and Legal Bases for Processing

We process your data according to the legal criteria set out in Article 6 of the UK GDPR:

Processing Purpose	Categories of Personal Data	UK GDPR Legal Basis
Providing cleaning quotes and services	Name, email, phone, home details	Performance of contract / Pre-contractual steps
Responding to customer enquiries	Name, email, message text	Legitimate business interest
Website optimization & analytics	IP address, browser cookies	Consent (Opt-In)

4. Cookies & Consent Mode v2

Our website utilizes Google Consent Mode v2. No non-essential cookies (such as marketing and performance tracking cookies) will be placed on your machine unless you actively click "Accept All" or opt-in on our banner. Our strictly functional cookies operate automatically to preserve security and keep your layout working correctly.

5. Data Storage & Security

All gathered data is securely stored on encrypted UK and European servers. We never sell, lease, or distribute your email addresses or personal information to third-party list-builders. Your data is only shared with background-checked Quill & Co housekeepers and essential cloud booking providers solely to perform your cleans.

6. Your Rights Under UK Law

Under the UK GDPR, you have the right to request access to your records, ask for corrections, demand erasure of your details, object to our processing, or seek data portability. You also have the right to file an official complaint with the Information Commissioner's Office (ICO), the UK's supervisory body for data protection (ico.org.uk).